Terms & Conditions

Last updated: 1 November 2026

1. Introduction

These Terms and Conditions ("Terms") govern your use of the website operated by Ashgrove Technical Academy Ltd ("we", "us", "our"), a company registered in England and Wales under company number 12061743, with its registered office at 8 Exchange Quay, Salford M5 3EQ, United Kingdom. VAT registration number: GB 342 7019 58.

By accessing or using our website, you confirm that you accept these Terms and agree to comply with them. If you do not agree, you should not use our website. We recommend you print or save a copy of these Terms for your records.

2. Definitions

In these Terms, the following definitions apply:

• "Services" means the professional development courses, training programmes, lab environments, and related services provided by Ashgrove Technical Academy Ltd.
• "Client" means the individual or organisation that books, purchases, or participates in our Services.
• "Website" means the website accessible at the URL where these Terms are published.
• "Content" means all text, images, code, course materials, and other material published on our Website or delivered as part of our Services.

3. Our Services

We provide instructor-led professional development courses for system administrators and technical teams. Our courses include live lab environments, practical assessments, and post-course access to training materials. Course descriptions on our Website are provided for general information purposes and may be updated from time to time.

Important: our courses are not accredited by any government body or official awarding organisation. Certificates of completion are issued by Ashgrove Technical Academy Ltd and do not constitute regulated qualifications. We make this clear because we believe you should know exactly what you're purchasing.

4. Booking and Payment

Course bookings may be made through our demo booking form, by email at learn@ashgrovetechnical.co.uk, or by telephone at +44 161 478 3209. A booking is confirmed only when we issue a written confirmation (including by email).

All prices are quoted in pounds sterling (GBP) and are exclusive of VAT, which will be added at the applicable rate. Payment is due in full at least 14 days prior to the scheduled course start date, unless we have agreed alternative payment terms in writing. We accept payment by bank transfer and major credit or debit cards.

If payment is not received by the due date, we reserve the right to cancel the booking and withhold access to the course and lab environments until payment is settled.

5. Cancellation and Rescheduling

If you need to cancel a booking, the following policy applies:

• Cancellations made more than 21 days before the course start date: full refund, less a £150 administration fee.
• Cancellations made between 7 and 21 days before the course start date: 50% refund.
• Cancellations made fewer than 7 days before the course start date: no refund.

You may substitute an alternative participant at no additional cost, provided you notify us at least 48 hours before the course begins. We reserve the right to reschedule or cancel a course due to insufficient enrolment or circumstances beyond our control. In such cases, we will offer you the choice of a full refund or a place on the next available course date.

6. Intellectual Property

All Content published on our Website and provided as part of our Services — including course materials, lab scenarios, documentation, and assessment frameworks — is the intellectual property of Ashgrove Technical Academy Ltd, unless explicitly stated otherwise. You may not reproduce, distribute, modify, or create derivative works from our Content without our prior written consent.

Participants in our courses are granted a limited, non-transferable, non-exclusive licence to access and use course materials for their own professional development. This licence does not extend to sharing materials with individuals who did not participate in the course.

7. Lab Environment Usage

Lab environments provided as part of our courses are intended solely for training purposes. You agree not to use lab environments to:

• Store or process production data or personal data of third parties.
• Conduct any activity that is unlawful or that could damage, overload, or impair our infrastructure.
• Attempt to gain unauthorised access to systems, networks, or data beyond the scope of the training exercise.

Post-course lab access is provided for 90 days following the course end date. After this period, your access will be revoked and any data stored in the lab environment will be permanently deleted.

8. Limitation of Liability

To the fullest extent permitted by law, Ashgrove Technical Academy Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or connected with your use of our Services or Website. This includes, without limitation, loss of profits, loss of data, business interruption, or loss of goodwill.

Our total aggregate liability in connection with any claim arising from or related to our Services shall not exceed the total amount paid by you for the specific course or service giving rise to the claim. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be excluded or limited under applicable law.

9. Disclaimers

Our Website and Services are provided on an "as is" and "as available" basis. While we make reasonable efforts to ensure accuracy, we do not warrant that all information on our Website is complete, accurate, or up to date. Course content may change between the date of your booking and the date of your course to reflect developments in the field.

We do not guarantee specific outcomes from participation in our courses. The skills and knowledge gained depend on each participant's prior experience, engagement during the course, and subsequent practice.

10. Data Protection

We process personal data in accordance with our Privacy Policy, which forms part of these Terms. By using our Website or Services, you acknowledge that you have read and understood our Privacy Policy.

11. Third-Party Links

Our Website may contain links to third-party websites for your convenience. We do not control and are not responsible for the content, privacy policies, or practices of any third-party website. Inclusion of a link does not imply endorsement. You access third-party websites at your own risk.

12. Changes to These Terms

We may revise these Terms at any time by updating this page. The "Last updated" date at the top of this page indicates when the Terms were last modified. Changes take effect immediately upon publication. Your continued use of our Website after changes are published constitutes acceptance of the revised Terms.

For material changes that significantly affect your rights or obligations, we will make reasonable efforts to notify you in advance — for example, by posting a prominent notice on our Website or, where we hold your email address, by sending you a notification.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

14. Contact Us

If you have questions about these Terms, please get in touch:

• Email: learn@ashgrovetechnical.co.uk
• Telephone: +44 161 478 3209
• Post: Ashgrove Technical Academy Ltd, 8 Exchange Quay, Salford M5 3EQ, United Kingdom